ENESTECH Software UX design (space, in which there is an interaction between the user and the product) guarantees a positive emotional result during the interaction.
When developing the product, the ENESTECH Softwares team takes into account the fact that UX plays a key role, because this is what the user first gets to know.
How do we do this?
To evaluate the ENESTECH Software's UX design, we use the following metrics:
- Task Success - did the user achieve the task in principle? It is measured as the percentage of users who succeeded, to all who tried.
- Task Time - the time that the user needed to complete a task.
- Learning capacity - time needed to learn capacity of the feature or new module.
- Problems & Frustrations - the number or percentage of problems and confusions.
Also for the basic usability rating, we check our product for compliance with the 9 acknowledged heuristics of Jacob Nielsen:
- Display the status of the system. The system always informs the user about what is happening, gives feedback in real time.
- The correspondence between the system and the real world. The system speaks with the user in a language that is understandable to him, with understandable words and phrases. We make sure that the information is submitted in a logical order.
- Freedom of action and control. When using system functions, users often make mistakes and need "emergency rollback" to avoid irreparable changes.
- Uniformity and standards. Once you understand the principle of the interface, the user should be sure that in the future the system will work on the same algorithms. The system always follows the same rules inside the product.
- Prevention of errors. Our principle: better than any reporting of errors is to prevent them. And we really try to do our best here.
- Visibility, not transitions. All objects, options, and actions in ENESTECH Software are visible. The user does not have to remember the information, passing from one object to another.
- Flexibility and efficiency of use. Functions that are not visible to beginners can often speed up the process of interaction of experienced users with the system. We simplify the functions that our customers use most often.
- Aesthetics and minimalism. Texts do not contain clearly superfluous or irrelevant information. Each relatively useless information competes with useful information and makes it less visible.
- Help and documentation. The system can be used without recourse to documentation, but it should not be neglected. A user can easily find any helpful information in the detailed software guide or call 24/7 support team.