Contact SENET app support

Location in App:

• User confirms deletion inside the app.
• Account access is revoked immediately.
• User is logged out from all active sessions.
• A confirmation email is automatically sent to the user’s registered email address informing them that the account has been successfully deleted.

• Personal data (name, email, phone number if applicable) is permanently deleted.
• Login credentials are permanently removed.
• User preferences and activity history are deleted.
• Device tokens are invalidated.

• Backup copies deletion timeline: Backup copies are retained for disaster recovery purposes for up to 7 days and are automatically deleted thereafter.
• Financial records retained if required by law: Financial transaction records are retained in accordance with applicable tax and accounting laws in the relevant jurisdiction. Typically, such records are stored for 5–7 years, depending on legal and regulatory requirements.
• Aggregated anonymized analytics retention: Aggregated and anonymized analytics data, which does not identify individual users, may be retained for an extended period or indefinitely for statistical analysis, performance monitoring, and service improvement purposes.

• Deleted accounts cannot be restored.

• Personal data is processed in accordance with applicable data protection laws. Personal data is processed in accordance with applicable data protection regulations, including GDPR (where applicable) and other relevant data protection laws based on the user’s jurisdiction. Appropriate technical and organizational measures are implemented to ensure data security and confidentiality.
• Retention periods comply with legal and regulatory requirements. Data retention periods are determined based on the purpose of processing, contractual obligations, and applicable legal requirements. Personal data is retained only for as long as necessary to fulfill these purposes or to comply with statutory obligations.

• United States – hosted in San Francisco (SFO), DigitalOcean
• Europe – hosted in Amsterdam, DigitalOcean
• Asia – hosted in Singapore, DigitalOcean
• Australia – hosted in Sydney, DigitalOcean

• Userpilot – in-app user guidance and product experience analytics
• Zendesk – customer support and communication services
• Productboard – product management and feedback analysis