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SOFTWARE LICENSE AGREEMENT FOR SENET AND SENET BOOT SOFTWARE

BY USING THE SENET AND SENET BOOT SOFTWARE, YOU CONFIRM YOUR AGREEMENT TO THE TERMS OF THIS LICENSE AGREEMENT.

IF YOU DO NOT AGREE TO THE TERMS, PLEASE DO NOT INSTALL OR USE THE SOFTWARE.

INFORMATION ABOUT THE PROTECTION OF PERSONAL DATA CAN BE FOUND IN THE PRIVACY POLICY EAVAILABLE ON OUR WEBSITE.

ENESTECH – the legal entities ENESTECH SOFTWARE (CYPRUS) LTD and ENESTECH SOFTWARE CORPORATION:

ENESTECH SOFTWARE (CYPRUS) LTD – a legal entity registered under the laws of Cyprus, located at 28 Terpsichoris Street, 3086, Limassol, Cyprus.

ENESTECH SOFTWARE CORPORATION is a legal entity duly incorporated and existing under the laws of the State of Delaware, USA, with its registered address at 108 West 13th Street, Wilmington, DE 19801, its office located at 235 W Florence Ave, Inglewood, CA 90301, registration number EIN 83-125-6337.

SENET SOFTWARE – software for managing personal computers and related devices in computer clubs, educational institutions, and other organizations.

SENET 1.0 SOFTWARE – the original version of the software, developed and owned by ENESTECH SOFTWARE CORPORATION. Used exclusively in the United States.

SENET 2.0 SOFTWARE – an independent version developed based on SENET 1.0 with modifications by ENESTECH SOFTWARE (CYPRUS) LTD. Used in Europe and other countries outside the United States. In Turkey, it is represented under the brand name Enes-T.

Hereinafter, unless otherwise specified, SENET SOFTWARE refers to both versions of the software.

SENET BOOT is a system that allows personal computers (hereinafter – “PCs”) to operate within local networks, including computer clubs, without the need for their own hard disk drives (HDD) or solid-state drives (SSD). The entire operating system, software, and user data are loaded directly from the main server, enabling centralized management and resource optimization.

CLIENT – any legal entity or individual who owns or operates a computer club, educational institution (including schools and universities), or other establishment that lawfully uses the SENET and SENET BOOT SOFTWARE under a valid license granted by ENESTECH.

Additionally, a Client may be a person who has obtained a license from ENESTECH under a franchise or other agreement that allows for the distribution and provision of access to SENET SOFTWARE to third parties. In this case, the Client interacts with clubs and other entities based on its contractual obligations, as well as within the scope of authority derived from the use and management of SENET SOFTWARE.

CLIENT ACCOUNT – a user account in the SENET SOFTWARE created by the Client after registration on the Website, which allows the Client to use the SENET SOFTWARE.

END USER – the individual or individuals renting personal computers or other related devices from the Client, used within the SENET SOFTWARE framework.

WEBSITE – the website administered by ENESTECH and located at the URL: https://senet.cloud/.

PRICING PLAN – the amount and procedure of payments for the use of the SENET SOFTWARE.

1. LICENSE TERMS AND USAGE RESTRICTIONS

1.1. License and Terms of Use

1.1.1. SENET Software is not sold to the Client but is provided under a simple, non-exclusive license by ENESTECH.

1.1.2. In accordance with the terms of this License Agreement, the Client is granted a limited, non-transferable, non-exclusive license ("License") to install and use the SENET Software on any devices owned or controlled by the Client.

1.1.3. The Client may use the SENET Software and its features simultaneously or separately on any number of devices they own or manage, within the limits of the granted license access.

1.2. Usage Restrictions

The Client is not permitted to:

1.2.1. disclose technology, disassemble, modify, analyze, decompile, reverse engineer, or otherwise attempt to reverse-engineer the SENET Software or any of its parts, unless expressly permitted by applicable law;

1.2.2. develop, modify, use or distribute individual components of the SENET Software or their source code outside the SENET Software as a whole, including for the creation or distribution of software that competes with such components;

1.2.3. modify, remove, or bypass the technical restrictions of the Software as defined by ENESTECH;

1.2.4. transfer the SENET Software to third parties, including sublicensing in any form, unless permitted under a separate agreement with ENESTECH;

1.2.5. use any methods to bypass the technical restrictions of the SENET Software, including hacking, reverse engineering, or altering its architecture.

1.3. Software Updates and Upgrades

1.3.1. ENESTECH provides the Client with access to upcoming updates and upgrades of the SENET Software.

1.3.2. Access to updates is available to all active Clients; however, not all updates or features may be free of charge.

1.3.3. ENESTECH reserves the right to offer new features, improvements, and updates as additional services, which may incur separate charges.

1.3.4. The Client agrees that the terms of this License Agreement apply to all updates or upgrades of the SENET Software unless a particular update requires a separate license or additional terms. In such cases, the terms of the specific license governing the use of that update or upgrade shall apply.

1.4. Client Responsibility When Using the Software

1.4.1. The Client understands that the SENET Software is a tool for managing the Client's computer devices for commercial or personal purposes and that its use does not exempt the Client from obligations toward End Users or third parties.

1.4.2. The use of SENET Software does not exempt the Client from compliance with applicable laws, including but not limited to:

(a) data protection legislation,

(b) information security legislation,

(c) tax and financial legislation.

1.4.3. The Client is solely responsible for meeting all regulatory obligations related to their commercial activities.

1.5. Technical Requirements and Support

1.5.1. SENET Software is supported only on hardware that meets the specific system requirements set by ENESTECH.

1.5.2. The Client must independently arrange access to the Internet to use the SENET Software.

1.5.3. Setup of the following is the responsibility of the Client and is not the responsibility of ENESTECH:

(a) connecting computer peripherals,

(b) installing the operating system,

(c) connecting monitors, printers, and other interface elements.

1.5.4. ENESTECH is not responsible for failures, malfunctions, or limited functionality of the SENET Software caused by the following factors:

Non-compliance with system requirements – use of devices that do not meet the minimum technical requirements of the SENET Software, as well as outdated or incompatible components such as graphics cards, processors, RAM, hard drives, and other hardware.

Use of unsupported editions or versions of the operating system – SENET Software works only on Windows Pro or higher editions, version 10 or above. The Windows Home edition imposes limitations on performance and security and is not recommended.

Unstable or limited internet connection – software malfunctions caused by low bandwidth, high latency (ping), disconnections, actions of ISPs, or third-party services (e.g., VPN, proxy, firewalls, antivirus programs).

Errors or failures of the Client’s operating system – improper software operation due to system instability, malware (viruses, trojans, miners), conflicts between installed programs, or unauthorized modifications of system files by the Client.

Malfunction of third-party software – impact from drivers, antivirus software, third-party system optimization utilities, and conflicting software that alters operating system or network protocol behavior.

Client's local network limitations – configuration errors of network devices (routers, switches, access points), blocked required ports, firewall restrictions, or security policies preventing proper operation of SENET Software.

Software modifications by the Client – unauthorized attempts to modify, alter, reverse-engineer (decompile, reverse engineer), or integrate the SENET Software with third-party products not approved by ENESTECH.

Hardware failures or damage – equipment failures including servers, workstations, hard drives, network cards, cables, uninterruptible power supplies, and other critical infrastructure components.

Third-party interference – unauthorized actions by Client's staff or users, intentional or accidental configuration changes, deletion or corruption of SENET Software files, use of unlicensed software, or interference by hackers or malicious actors.

Force majeure events – power outages, natural disasters, fires, floods, war, strikes, sanctions, legislative changes, and other unforeseen events affecting SENET Software performance.

The Client is fully responsible for maintaining the operability of their equipment, network infrastructure, and operating systems in accordance with ENESTECH’s requirements. If technical issues arise due to the above factors, ENESTECH has the right to deny technical support or offer paid services to resolve them.

1.6. Intellectual Property

1.6.1. All intellectual property rights in the SENET Software (including code, design, interface, database, and documentation) belong to ENESTECH. 

1.6.2. Intellectual property rights in any data displayed or accessed through the SENET Software belong to the owner of such data. 

1.6.3. Such data may be protected by copyright or other laws and international agreements on intellectual property protection. 

1.6.4. This License Agreement does not grant the Client any rights to use such materials and does not guarantee their availability in the future. 

1.7. Access Restrictions and Termination 

1.7.1. ENESTECH reserves the right to delete the Client's Account and block access to the SENET Software in the event of: 

the Client using the Software for illegal purposes; 

the Client violating the terms of this License Agreement or the Privacy Policy; 

the Client violating the rights of End Users or third parties. 

1.7.2. ENESTECH has the right to unilaterally decide to block or delete the Client’s account without prior notice. 

1.7.3. The Client agrees that in the event of account deletion, payments made for the subscription are non-refundable. 

1.8. ENESTECH Remote Access to Client’s System 

1.8.1. The Client understands and agrees that ENESTECH has the lawful right to remotely access the Client’s administrative and gaming computers, as well as servers, without separate requests for each instance. 

1.8.2. Such access is granted exclusively for the following purposes: 

identifying and resolving technical issues; 

performing updates and upgrades of the SENET Software; 

ensuring the proper operation of the SENET Software and its compatibility with the Client’s hardware. 

1.8.3. ENESTECH does not interfere in the Client’s commercial activity. 

1.8.4. When remote access is initiated, a notification will be displayed on the device screen. 

1.8.5. The Client agrees not to obstruct ENESTECH’s remote access, as it is a necessary condition for using the SENET Software. 

1.8.6. If the Client blocks ENESTECH's remote access, they assume full responsibility for potential technical failures, and ENESTECH is released from liability for software malfunctions. 

2.1. In accordance with the terms of this License Agreement, the Client is granted a limited, non-transferable, and non-exclusive license ("License") to install and use SENET BOOT on devices owned or controlled by the Client.

2.2. Technical Requirements for SENET BOOT Operation:

2.2.1. For proper functioning of SENET BOOT, the Client is required to maintain infrastructure that meets the technical requirements published on the Website. The Client agrees that these technical requirements form an integral part of this License Agreement and govern the use of the SENET Software.

2.2.2. The Client is responsible for regularly checking the current technical requirements on the website and ensuring compliance when installing and operating SENET BOOT.

2.2.3. If the Client has questions regarding technical requirements or their compliance, they may contact ENESTECH technical support at: [email protected].

2.2.4. If the Client's equipment does not meet the current requirements, ENESTECH does not guarantee stable performance of SENET BOOT and shall not be held responsible for potential malfunctions or limited functionality.

2.3. The Client agrees to use SENET BOOT in accordance with the laws of Cyprus, as well as the applicable laws of the country or region where the software is installed and operated.

3.1. Registration on the Website is a mandatory condition for creating a Client Account. This process involves filling out a form and providing ENESTECH with the following information:

PERSONAL INFORMATION (IF CLIENT IS AN INDIVIDUAL):

3.1.1. Full name;

PERSONAL INFORMATION (IF CLIENT IS A LEGAL ENTITY):

3.1.3. Full name of the legal entity;

3.1.4. Legal address;

3.1.5. Actual address;

3.1.6. Registration number;

3.1.7. Full name of the authorized representative (director);

CLUB INFORMATION:

3.1.8. Club name;

3.1.9. Club address;

CONTACT INFORMATION:

3.1.10. Client’s email address;

3.1.11. Client’s phone number;

3.1.12. Username;

3.1.13. Password;

3.1.14. Server name.

IMPORTANT:

!!! Registration in the Client Account is only available to the owner of the computer club or an authorized representative.

!!! The Client is required to provide a personal work email belonging to the club owner or their authorized representative.

!!! All notifications from ENESTECH, including updates to cooperation terms, will be sent exclusively to this email.

3.2. The Client (owner of the computer club) bears full responsibility for ensuring that the contact email address is up to date and must update it in the Client Account in a timely manner. The specified email must belong to the club owner or their authorized representative.

3.3. ENESTECH is not responsible if notifications were sent to the last provided email address and were not read, received, or forwarded to the club owner due to third parties' fault, including administrators, employees, or other users with access to the Client Account. In the event of a dispute, the fact of sending the notification to the provided email shall be considered proper fulfillment of ENESTECH’s obligation to inform the Client.

3.4. The Client is responsible for the accuracy and relevance of all provided data, including legal and contact information. The Client undertakes to promptly update information in the Client Account in case of changes to email, legal address, or club ownership status.

3.5. The Client is fully responsible for any actions performed in the SENET and SENET BOOT Software under their account, including, but not limited to, actions by employees, administrators, or other third parties given access by the Client.

3.6. The Client must ensure proper access control to their account and ensure compliance with this License Agreement by all persons who have access to the software.

3.7. ENESTECH is not liable for any losses, damages, or consequences resulting from actions of third parties who have access to the Client Account, including, but not limited to, unauthorized changes to settings, data deletion, or violation of agreement terms.

3.8. In case of unauthorized access to the account, the Client must promptly notify ENESTECH and take all necessary measures to prevent further unauthorized use of the software.

3.9. The Client confirms that they have the legal right to use the registration data provided. Providing data of third parties without their consent is prohibited.

3.10. The Client is required to personally register the Client Account and provide accurate information. ENESTECH has the right to request additional information at any time to verify the Client's identity and ownership of the computer club in accordance with applicable law. The Client agrees that ENESTECH may deny services if the registration is submitted by a third party. The Client also agrees to provide additional documents or proof of ownership or authorized representation of the computer club upon ENESTECH’s request. Failure to provide required documents in a reasonable timeframe may result in suspension or termination of services until verification is completed.

3.11. The Client also agrees to inform ENESTECH of any changes related to their status as the owner or authorized representative of the computer club, including changes in registration data. This obligation applies to all changes that may affect the Client’s status.

3.12. ENESTECH reserves the right to verify the Client’s account information at any time and may use verification tools to confirm the Client’s ownership or authorization. The Client agrees that ENESTECH may temporarily restrict access to services until verification is completed or additional documents are provided.

3.13. In the event of false data, inconsistencies, or suspected fraud, ENESTECH has the right to block the account without prior notice.

3.14. Full control and access to requests, information, data, and any actions related to SENET Software usage are granted only to Clients or their authorized representatives. ENESTECH reserves the right to deny access to third parties without clear consent or authorization from the Client. This ensures data confidentiality and secure access management.

3.15. ENESTECH reserves the right to immediately suspend or restrict third-party access to services or information provided by the company in case of unauthorized access attempts or use.

3.16. If ENESTECH suffers damages due to third-party actions, it has the right to seek compensation, including for lost profits.

3.17. The Client must maintain the confidentiality of their username and password and assumes full responsibility for its use by themselves or third parties.

3.18. Upon the Client's request, ENESTECH support staff may access personal data to assist with and improve service delivery, including providing technical or billing support. The Client hereby confirms and agrees to such access.

3.19. If payment is not made within the established period, ENESTECH reserves the right to gradually restrict the Client’s access to SENET Software as follows:

a. Three calendar days after the due date – limited functionality of the Client Account, where access to some features may be restricted but core functions remain available to complete ongoing operations.

b. Fifteen calendar days after the due date – suspension of SENET Software for the Client, meaning full system access is disabled, except for the ability to make payment and restore access.

c. Thirty calendar days after the due date – deletion of the Client Account, including all related data and User personal data, in accordance with applicable data protection laws.

d. During this 30-day period, the Client may request the export and transfer of User data. If such a request is not received within the specified period, ENESTECH is released from any responsibility for the processing and storage of such data.

e. ENESTECH undertakes to notify the Client of each access restriction, suspension, or account deletion at least five calendar days prior to the action. Notifications will be sent to the email provided during registration or the current email listed in the Client Account.

ENESTECH offers several subscription options for the use of the SENET Software, each with specific terms, functionalities, and payment procedures.

4.1. Basic Subscriptions

4.1.1. ENESTECH offers three core subscription plans with different levels of functionality:

Basic – includes a minimum set of tools for managing a PC club.

Business – provides extended administrative functions and additional management capabilities.

Premium – includes all available features, integrations with external services, and advanced analytics tools.

A full list of functionalities for each plan is published on the official SENET website and may be changed by ENESTECH with prior notice to Clients.

4.1.2. Subscription payments are made under the following conditions:

Monthly subscription – paid in advance for one calendar month.

Semi-annual subscription – paid in advance for six months and includes a discount.

Annual subscription – paid in advance for twelve months and includes a discount.

4.1.3. Subscription renewal is automatic unless canceled by the Client through the Client Account. If the Client encounters issues canceling the subscription, they may contact ENESTECH support at: [email protected].

4.1.4. ENESTECH reserves the right to change the subscription pricing and the terms of subscription plans, providing at least 30 (thirty) calendar days’ notice before such changes take effect. The notice shall be deemed properly delivered if sent to the email address provided by the Client during registration and/or posted in the Client Account. If the Client does not agree to the updated pricing, they have the right to discontinue use of the SENET Software.

4.2. Free Plan (Rooki)

ENESTECH offers Clients the possibility to use SENET Software free of charge, with limited functionality.

Free usage is only available in specific regions determined by ENESTECH.

Advertising is displayed in the SENET interface and cannot be disabled; the Client is not entitled to any compensation for the display of such advertising.

ENESTECH reserves the right to unilaterally change the terms of free access, as well as to suspend or terminate the free service at any time without prior notice.

The Client may upgrade to one of the paid subscription plans at any time via the Client Account.

4.3. Special Plans for Educational and Corporate Clients (Education / Enterprise)

ENESTECH offers customized solutions for educational institutions and corporate clients.

This subscription is intended for schools, universities, and corporate organizations using SENET Software to manage PC resources.

Subscription terms, the scope of available functionality, and payment procedures are determined individually.

Flexible interface customization and integration with the Client's internal management systems are available.

Includes specialized tools for access rights management and analytics.

The subscription terms are discussed individually with an ENESTECH account manager.

4.4. Additional Services and Modules

ENESTECH offers Clients additional services and software modules developed either by ENESTECH or its partners.

These additional features and services are not included in standard subscriptions and are billed separately.

Payment may be made either one-time or on a recurring basis (recurring payments).

Additional modules can be enabled via the Client Account.

4.5. Revenue Share (Joint Monetization)
Revenue Share is a partnership model in which the Client participates in monetization projects organized by ENESTECH (such as advertising programs, sponsorship integrations, and other commercial initiatives). Under this model, the Client receives a portion of the revenue generated from monetization. An active SENET subscription is required to participate.

Mechanism:

ENESTECH places advertisements, announcements, tournaments, goods, services, and other marketing activities in the SENET Software interface.

The Client agrees to participate in the program and receives a share of the revenue that SENET receives from vendors.

ENESTECH is not required to obtain separate consent from the Client for each new advertising campaign.

Financial Conditions:

The amount of payments depends on the type of monetization project and the terms offered by the vendor. These conditions may vary depending on the project and may be adjusted during its implementation. Current information is published in the Client Account.

All payments are credited to the Client's balance in the SENET system. The frequency and payment date depend on the type of project and are specified in its description in the Client Account.

By default, monetization revenue is used to pay for SENET products and services. Withdrawals outside the system are not available.

If the revenue from advertising and other monetization projects exceeds the subscription cost, the remaining amount after deduction will be credited to the Client’s balance and can be used in future periods.

If the revenue is lower than the subscription cost, the Client must pay the difference independently. Standard payment tools and rules apply as for Clients not participating in the Revenue Share model.

Revenue Share is activated from the moment advertising or other monetization projects are launched.

Pilot advertising campaigns and monetization projects may be launched free of charge for testing effectiveness. However, the testing period must not exceed 30 days.

The Client has the right to refuse participation in a specific advertising campaign in case of a conflict of interest, but such refusal does not cancel their participation in Revenue Share.

ENESTECH does not place advertising materials or conduct monetization programs that violate the laws of the country in which the Client is registered.

4.6. Commission-Based Services

The Client has the right to act as a commission agent and sell goods and services offered by ENESTECH and/or its partners.

Commission payments are calculated based on the volume of sales.

Cooperation terms are displayed in the Client Account.

Available products include digital goods and services delivered through the SENET Software platform.

Financial conditions and the interaction procedure are formalized in a separate agreement, concluded electronically via the Client Account.

All subscription terms, including financial arrangements and Client rights, are governed by this License Agreement.

ENESTECH reserves the right to change subscription terms and the procedure for providing services with prior notice to Clients.

4.7. Subscription Payment

4.7.1. Subscription payment is made in advance.

4.7.2. The subscription is renewed automatically at the end of each paid period.

4.7.3. All payment system fees (bank charges, currency conversion) are covered by the Client.

4.7.4. If payment is not made, ENESTECH has the right to suspend or terminate access to the SENET Software in accordance with the procedure specified in Section 3.19.

4.8. Subscription Suspension

The Client has the right to temporarily suspend the use of the SENET Software ("Subscription") via the Client Account. If suspension via the Client Account is not possible, the Client may contact ENESTECH support.

Suspension is allowed without cancellation of previously made payments, subject to the following conditions:

The maximum suspension period must not exceed three (3) consecutive months.

Subscription may be suspended no more than once per calendar year.

The Client must notify ENESTECH of their intention to suspend the subscription at least five (5) business daysbefore the intended suspension date by submitting a request via the Client Account or support.

4.9. Subscription Reactivation

Reactivation by the Client

The Client may reactivate the subscription independently by notifying ENESTECH in advance through the Client Account or support. In this case, the subscription will be reactivated with the remaining paid period starting from the date specified by the Client.

Automatic Reactivation

If the subscription was suspended and the Client does not request reactivation within three months, the subscription will be automatically reactivated.

The remaining paid period will begin from the moment of automatic reactivation. No compensation will be provided for the unused portion of the subscription.

4.10. Suspension and Termination of Subscription

The subscription may be suspended or terminated:

By the Client's decision (see Section 6 "Refund and Subscription Cancellation Policy" and Section 7.1 "Normal Termination (at the end of the subscription term)").

By ENESTECH’s decision (see Section 7.2 "Forced Termination (breach of agreement terms)", Section 10 "Limitation of Warranties and Liabilities", and Section 11 "Independence and Conflict of Interest Principles").

Due to insufficient funds (see Section 3.19 "Access Restriction Procedure for Non-payment" and Section 4.7.4 "Non-payment of Subscription").

If the Client’s account lacks sufficient funds to renew the subscription, access to the SENET Software will first be restricted, and then suspended until payment is made. Once the payment is made, the charge will apply for the entire overdue period, starting from the first day of the delay.

The Client is responsible for monitoring their account balance and timely funding to prevent service suspension.

All details regarding subscription renewal, plan changes, or suspension conditions are available in the Client Account.

5.1. Guaranteed Uptime and Maintenance

5.1.1. ENESTECH strives to ensure uninterrupted availability of the SENET and SENET BOOT Software. The planned system availability is 99.5%, excluding cases caused by circumstances beyond ENESTECH's control.

5.1.2. Scheduled maintenance is carried out by ENESTECH to perform updates, address vulnerabilities, and ensure system stability:

The maximum duration of scheduled maintenance is 4 hours.

Clients are notified in advance of upcoming maintenance via the Client Account and/or to the email address provided during registration.

ENESTECH will make reasonable efforts to perform maintenance during the Client’s off-hours.

5.1.3. Emergency maintenance may be conducted without prior notice if necessary for:

(a) eliminating critical security vulnerabilities;

(b) preventing or resolving technical failures that could impact the continuity of software operation.

5.1.4. Limitation of liability for software availability

ENESTECH is not liable for service disruptions caused by:

(a) actions or inactions of third parties, including internet providers, cloud solution vendors, and hosting providers;

(b) force majeure events (including natural disasters, power outages, hacker attacks, and other unforeseen events);

(c) the Client’s own actions, including failure to meet technical requirements or interfering with software operation.

ENESTECH does not guarantee 100% uninterrupted software operation and is not liable for indirect losses related to potential failures.

5.2. Technical Support Terms 
5.2.1. ENESTECH provides 24/7 technical support for all SENET Software Clients.

5.2.2. Support is provided in written format through official channels:

(a) Live Chat in the Client Administration Panel (CAP);

(b) Discord;

(c) Telegram.

The Client is connected to the above channels during the onboarding process.

As a backup communication channel, the Client may use email: [email protected]. However, requests submitted via email are not subject to SLA-based processing times.

5.2.3. Limitation of liability for technical support

ENESTECH is not responsible for possible delays in request processing caused by:

(a) excessive load on the support service;

(b) technical failures of communication channels;

(c) incorrect information provided by the Client during the request.

The Client acknowledges that the speed of request handling may depend on their subscription plan, request priority, and support service workload.

ENESTECH does not guarantee an immediate resolution of all technical issues but will make reasonable efforts to resolve them.

5.3. Response Time and Request Prioritization

5.3.1. Response time to Client requests is determined by the Pricing Plan published at https://senet.cloud.

5.3.2. Requests are categorized by priority level:

Critical – total software inoperability affecting all users.

High Priority – major failures in individual software features.

Medium Priority – partial malfunctions that do not block core functions.

Low Priority – consultations, recommendations, suggestions for improvements.

5.3.3. ENESTECH strives to minimize incident resolution time but is not responsible for delays caused by external factors.

5.4. Support Languages

5.4.1. Technical support is provided in English.

5.4.2. Support in other languages is provided using automated AI translation tools, and the Client acknowledges the possibility of linguistic inaccuracies.

5.4.3. ENESTECH is not liable for potential translation errors that may affect the understanding of technical instructions or solutions.

5.5. Client Responsibilities When Contacting Support

5.5.1. The Client must:

(a) provide accurate and complete information regarding the technical issue;

(b) use only official communication channels for inquiries;

(c) adhere to business etiquette when interacting with the support team.

5.5.2. ENESTECH reserves the right to suspend request handling if inquiries are offensive or non-constructive in nature.

5.5.3. Limitations on excessive use of support

ENESTECH may limit the number of Client requests if they create an excessive load on the support service or fall outside the scope of provided services.

In cases of abuse or unjustified requests, ENESTECH may:

(a) suspend support for the Client's requests for a defined period;

(b) offer the Client extended support under a paid plan.

5.5.4. Cases where technical support is not provided

ENESTECH has the right to refuse support if:

(a) the Client uses SENET or SENET BOOT on non-compliant hardware;

(b) the Client uses modified software or third-party integrations not approved by ENESTECH;

(c) the Client fails to provide necessary information for problem diagnosis;

(d) the issue is caused by the Client’s own actions, including incorrect software configuration or violation of technical requirements.

5.6. Final Provisions

5.6.1. The Client acknowledges and accepts that technical support is provided within the limits of available resources and does not guarantee immediate resolution of all issues.

5.6.2. In case of disputes regarding the quality of technical support, ENESTECH will review the Client’s complaint but is not obligated to modify the SLA or provide compensation unless explicitly stated in the applicable pricing plan.

5.6.3. ENESTECH reserves the right to modify the technical support policy, notifying Clients in advance via the Client Account and email.

6.1. In the case of a monthly subscription or add-on payment, the paid amount is non-refundable under any circumstances, including early cancellation of the subscription or add-on. The deactivation of the add-on is performed only after the end of the paid period and is not extended for the next term. The subscription also remains active until the end of the paid period and is canceled only at the beginning of the next billing period.

6.2. The Client is solely responsible for canceling the subscription via the Client Account before the next billing date. If the subscription is not canceled in time, it will be automatically renewed, and the payment is non-refundable.

If the Client is unable to cancel the subscription via the Client Account due to technical reasons, they must contact ENESTECH support in advance, before the next billing charge, to properly terminate the subscription.

6.3. In the case of a yearly subscription, the Client is entitled to a 30-day money-back guarantee from the payment date. If the Client cancels the subscription during this period, the amount for the remaining 11 months will be refunded. After the 30-day period, the cancellation becomes non-refundable, and the paid amount is not subject to return.

6.4. The Client is responsible for monitoring the next billing date. Non-use of the software during the paid period is not grounds for a refund.

6.5. The service of providing access to the SENET Software is considered fully delivered from the moment the Client logs into the Client Account, installs the software, activates the subscription, or uses any part of the functionality.

6.6. The Client acknowledges that the subscription payment covers access to the functionality, not a guaranteed result, and agrees that temporary failures or limited functionality are not grounds for a refund.

6.7. The Client agrees that the SENET subscription is granted for a fixed term (monthly, semi-annual, or annual) and is indivisible. In the case of a semi-annual or annual subscription, the Client agrees that the subscription cannot be split, terminated early, or converted to a monthly plan. The payment for the subscription is final and non-refundable, except in cases explicitly provided in this Agreement.

6.8. Refunds (if applicable) are processed within 30 business days from the date of the Client’s request. Refunds are made only to the same payment method used for the original transaction. ENESTECH is not responsible for any banking or payment system fees deducted from the refund amount.

7.1. Normal Termination (upon subscription expiration)

The License Agreement is terminated if the Client does not renew the subscription and has insufficient funds in their balance. In this case, the deactivation process follows the schedule outlined in Section 3.19 of this Agreement.

All payments made during the 30-day overdue period are automatically applied from the start date of the debt. This means that if the payment is made within this period, it covers the missed days starting from the first day of non-payment, and the remaining time until the end of the paid period is determined based on the amount paid.

7.2. Forced Termination (violation of agreement terms)

ENESTECH has the right to unilaterally terminate the Client's license early in the following cases:

(a) Violation of the terms of use – upon identifying actions that contradict the license agreement, including but not limited to: attempts to modify, decompile, or use the software in an unauthorized manner, using the software for purposes not covered by the agreement, or violating applicable laws.

(b) Disconnection of a club by decision of a franchisor or corporate customer – if the Client is connected to SENET Software under a group or franchise agreement, and the franchisor or head company decides to disconnect the club, ENESTECH has the right to terminate the license for that club with valid justification.

7.3. Client Obligations upon Termination

In the event of license termination, the Client must:

7.3.1. Immediately cease using the SENET and SENET BOOT Software.

7.3.2. Remove all copies of the software from devices, servers, and other media.

7.3.3. Refrain from any attempts to reuse the software without entering into a new license agreement.

Provisions of this agreement regarding liability, personal data protection, and intellectual property remain in force even after termination.

8.1. The SENET website, SENET Software, and SENET BOOT are protected by copyright laws and international treaties worldwide.

8.2. The Client must respect the intellectual property rights of ENESTECH and third parties. The Client confirms and agrees that they have no rights, title, or claims to ENESTECH's intellectual property and may not use it except as explicitly permitted by this License Agreement.

8.3. Each party shall promptly notify the other of any infringement of intellectual property rights they become aware of, and both parties shall fully cooperate in protecting those rights.

8.4. By signing this agreement, the Client grants ENESTECH the right to freely use the Client’s logo for various marketing purposes, both online and offline, including displaying it on ENESTECH’s website. This permission is perpetual, has no geographic limitations, and is subject to standard rules and laws regarding intellectual property. No payment or compensation is required, unless otherwise provided by this agreement or required by law.

9.1. Advertising in the SENET Software 
Depending on the selected subscription plan, ENESTECH has the right to display advertising and informational materials in the SENET Software interface.

Advertising placement does not affect the availability or functionality of the software and does not interfere with its core purpose.

9.2. Collection and Processing of End-User Data

The SENET Software uses advertising technologies that may load and display ads during program operation.

To personalize ads, analyze the audience, and improve the user experience, ENESTECH collects and processes data from end users (visitors to computer clubs), including:

IP address (anonymized, used to determine the country);

General geolocation data (e.g., country, but not exact location);

Software usage duration;

Device technical specifications (OS, model, software version);

Unique advertising ID (used to limit ad frequency);

Interaction data with ads (impressions, viewing time, other metrics).

This data is not used to identify individual users and is processed in accordance with GDPR principles and other applicable data protection regulations.

9.3. Use of Third-Party Advertising Technologies

ENESTECH may use third-party technologies for ad delivery, audience analysis, and campaign performance evaluation. These technologies may collect anonymized data, including:

Number of ad views;

Types of ads interacted with;

Duration of ad interaction;

Device and browser used for access.

Data is collected and processed in anonymized form and not used to personally identify end users.

9.4. Roles in Data Processing

ENESTECH acts as a Joint Controller of end-user data, as it independently determines purposes and means of processing.

The Client (computer club owner) may also act as a Joint Controller or an independent Data Controller if they collect and use end-user data for their own purposes.

If the Client transfers any end-user data to ENESTECH, they guarantee they have the legal basis for its processing and transfer.

9.5. Legal Grounds for Processing End-User Data

End-user data is processed on the basis of:

Legitimate Interest (Article 6(1)(f) GDPR) – to ensure software operation, analytics, and support.

Consent (Article 6(1)(a) GDPR) – if processing includes personalized ads or transfer of data to third parties.

In jurisdictions requiring explicit user consent, ENESTECH ensures consent is collected through the SENET interface.

9.6. Client Obligations

The Client agrees to:

Inform end users (club visitors) that SENET uses advertising technologies and analytics;

Ensure user consent is obtained, where required by law;

Guarantee that data shared with ENESTECH is processed in accordance with GDPR and applicable laws;

Not transfer any data to ENESTECH without proper legal grounds.

ENESTECH is not liable for the Client’s failure to inform users or obtain required consent.

9.7. Data Sharing with Third Parties

ENESTECH does not sell personal data of Clients or end users to advertisers.

Sharing of anonymized data with advertising partners occurs only for delivering relevant ads.

ENESTECH shares data only in anonymized and aggregated form.

If third-party data sharing requires user consent, ENESTECH collects it through the software interface.

9.8. International Data Transfers

ENESTECH may work with third-party ad platforms and networks to display ads in the SENET Software.

Some advertising technologies may operate outside the Client's country, including the EU and the US.

ENESTECH ensures compliance with international data protection standards, including GDPR, CCPA, and other applicable laws.

For cross-border data transfers, ENESTECH uses Standard Contractual Clauses (SCCs) and other protective mechanisms.

9.9. Responsibility for Advertising Content

The Client understands that some ads are based on information from third parties.

ENESTECH is not responsible for the accuracy of ads or the consequences of user interactions with advertisers.

All relationships between the Client and advertising partners are subject to the terms of the respective parties.

9.10. Data Storage and Protection

During SENET Software use, technical and analytical data may be transmitted, processed, and stored on servers outside the Client’s or end-user’s country.

ENESTECH applies data protection measures in line with international standards, including encryption, anonymization, and secure data transmission channels.

10.1. The Client fully acknowledges and agrees that, to the extent permitted by applicable law, they use SENET and SENET BOOT at their own risk and are responsible for the quality and results of its use. The SENET and SENET BOOT Software is provided “AS IS” and “AS AVAILABLE”, with all faults and without warranties, except as explicitly provided in this License Agreement.

ENESTECH does not guarantee satisfaction from use, the fulfillment of personal requirements, or compatibility of SENET Software with third-party software or services. Installing SENET Software may affect the functionality of other software, applications, or services. ENESTECH is not responsible for any third-party software.

The Client acknowledges that SENET Software is not intended for use outside the gaming and entertainment industry.

10.2. To the fullest extent allowed by law, ENESTECH shall not be liable for loss of profit, income, business, data, or costs of substitute goods or services, damage to property, business interruption, loss of business information, or any direct or indirect losses, including those caused by third-party interference, malware, or unauthorized modifications. If exclusion of liability is not permitted but limitation is allowed, ENESTECH’s liability shall be limited to USD 30 (thirty dollars).

10.3. The Client is responsible for any content (e.g., files, texts, images) received or transmitted via SENET and SENET BOOT, as well as all consequences of its use.

10.4. The Client is responsible for launching and managing computer games, including their legality and compliance with applicable laws.

10.5. ENESTECH is not liable for data loss due to use of the software, technical failures, updates, force majeure, or third-party actions. The Client is solely responsible for creating and maintaining data backups. ENESTECH does not guarantee data recovery or reimburse losses from data loss.

10.6. ENESTECH does not guarantee specific results or efficiency from using the software and is not liable for missed profits or underperformance.

10.7. ENESTECH may access the Client’s hardware remotely for support and troubleshooting and is not liable for any resulting data loss. Remote actions are solely for ensuring proper software functionality.

10.8. ENESTECH does not guarantee compatibility of SENET Software with all hardware or third-party software. The Client is responsible for ensuring compliance with technical requirements.

10.9. ENESTECH officers, directors, employees, and agents shall not be personally liable for any losses, including indirect or incidental damages. All claims must be directed exclusively to ENESTECH SOFTWARE (CYPRUS) LTDas a legal entity.

10.10. Any recommendations or advice provided by ENESTECH are for informational purposes only. The Client acts at their own risk.

10.11. ENESTECH is not liable for temporary unavailability of SENET functionality, including during maintenance or updates.

10.12. ENESTECH is not liable if the software was modified, tampered with, or altered without its authorization. Such actions void all warranties and support.

10.13. ENESTECH is not liable for service unavailability due to force majeure (e.g., natural disasters, government actions, ISP failures, sanctions, hacker attacks, server outages, etc.).

11.1. Non-Exclusive Nature of Services

ENESTECH provides its software solutions and related services on a non-exclusive basis, meaning that ENESTECH reserves the right to enter into agreements with various organizations, including those operating in the same industry or market segment as the Client.

By entering into this Agreement, the Client acknowledges that ENESTECH may provide services to competitors without any exclusivity obligations or restrictions.

11.2. Absence of Conflict of Interest at the Management Level

ENESTECH confirms that its directors, officers, and key employees do not hold positions within the Client’s organization that could influence strategic decisions or business operations.

ENESTECH guarantees that its internal operations and business relationships do not create conflicts of interest that could unfairly impact Clients or grant competitive advantages to individual organizations.

11.3. Transparency and Conflict Prevention

ENESTECH adheres to business ethics and confidentiality in all client interactions. Accordingly:

Definition of conflict of interest: A conflict arises when personal, commercial, or other interests of a party may affect the objectivity or impartiality of decision-making.

Prohibition on certain actions: ENESTECH does not use information from one Client to benefit another.

Disclosure obligation: If a potential conflict arises, ENESTECH agrees to immediately inform affected partiesand take measures to resolve the issue.

11.4. Privacy and Information Protection Policy

ENESTECH agrees not to disclose or use confidential commercial, technical, or other information obtained during its work with the Client for the benefit of third parties.

At the same time, the Client agrees that:

ENESTECH has the right to develop, sell, and provide services to the Client’s competitors without restrictions.

All information related to ENESTECH’s business and its other clients is strictly confidential and may not be shared.

11.5. Prohibition on Gifts and Third-Party Rewards

Key employees and representatives of ENESTECH are not allowed to accept gifts, rewards, or other benefits from third parties if it could influence their impartiality or create the appearance of a conflict of interest.

11.6. Consequences of Policy Violation

Any violation of this policy may result in immediate limitation or termination of access to ENESTECH services and the application of appropriate legal measures.

ENESTECH reserves the right to revise and supplement this policy in accordance with changes in legislation and business practices.

12.1. Procedure for Amendments

ENESTECH has the right to unilaterally amend this License Agreement. The updated version becomes effective 30 (thirty) calendar days after publication on the official website https://senet.cloud/ unless otherwise provided by law or agreement.

12.2. Client Notification

Clients will be notified via:

Email, sent to the address listed in the Client Account;

Pop-up notice displayed upon login to the Client Account.

12.3. Acceptance of Amendments

If the Client continues using the software after the effective date of the updated version, it constitutes full and unconditional acceptance of the amended terms.

12.4. Responsibility for Receiving Notifications

The Client must maintain up-to-date contact information. Delivery of a notification to the registered email or display in the Client Account shall be considered proper notification.

Failure to receive notification due to an outdated email or delegation to an administrator does not relieve the Client of their obligations under the agreement.

12.5. Rejection of New Terms

If the Client disagrees with the amendments, they must stop using the software before the updated version takes effect.

ENESTECH places high priority on protecting the data of Clients and End Users. We apply strict security and confidentiality standards in compliance with international requirements and local regulations.

We follow the data minimization principle, collecting and processing only the information necessary to deliver our services. Data is stored in certified data centers with high protection standards, and transmission is carried out via modern encryption protocols (TLS 1.3, AES-256).

Detailed information on data collection, storage, and processing is provided in our Privacy Policy, available on the Website.

ENESTECH protects its systems and Client data and has a clear action plan in case of cyberattacks, data leaks, or other incidents.

14.1. Threat Detection and Monitoring

a) 24/7 monitoring – security systems automatically detect suspicious activity, hacking attempts, and unauthorized access.

b) Event logging – key actions are logged and can be analyzed during investigations.

c) Automated alerts – security teams are instantly notified of detected threats.

14.2. Incident Response

a) Threat level assessment
Critical – data leaks, successful attacks, third-party access → immediate response.

High – intrusion attempts, malware → prompt investigation.

Medium – unauthorized login attempts, mass failed logins → monitoring and reinforcement.

Low – minor errors, weak attacks → standard protection measures.

b) Threat isolation – access to affected systems is restricted, and vulnerable components are shut down.

c) Client notification – if Client data is impacted, the Client is notified within 24 hours.

d) Threat elimination – ENESTECH performs:

Blocking malicious activity;

Installing security updates;

Resetting passwords and access keys;

Analyzing logs to identify the threat source.

14.3. Analysis and Reporting

a) Root Cause Analysis (RCA) to determine the origin of the incident.

b) Preventive measures to avoid recurrence.
c) Client report – if Client data was affected, a detailed report and recommendations are provided.

ENESTECH SOFTWARE CORPORATION has granted ENESTECH SOFTWARE (CYPRUS) LTD, a limited right to use and modify the SENET source code solely for the purpose of creating the SENET 2.0 product.

SENET 2.0 is an independent development based on SENET, modified for commercial use in Europe and other jurisdictions outside the USA.

SENET 1.0 is the original product sold in the USA.

SENET 2.0 is an independent version based on SENET 1.0, designed for Europe and other jurisdictions.

ENESTECH SOFTWARE (CYPRUS) LTD is not allowed to use SENET for other commercial purposes, sell it as a standalone product, or license it to third parties beyond the permitted use.

ENESTECH SOFTWARE (CYPRUS) LTD owns all exclusive intellectual property rights to SENET 2.0, including its code, interface, and functionality. SENET 2.0 is a standalone product protected by international copyright and intellectual property laws.

The Software may include certain third-party components, libraries, frameworks, or other software elements that are distributed under open-source or publicly available licenses.

Such third-party software is not owned by ENESTECH and is licensed to the Client under the terms and conditions of the respective open-source licenses issued by the original rights holders.

Use of those components is subject to the terms of the applicable licenses, which may grant the Client additional rights or impose certain obligations regarding use, modification, or distribution.

Nothing in this Agreement limits or replaces any rights granted under those licenses.

To the extent required by the applicable open-source licenses, ENESTECH hereby provides notice that the Software includes, among others, components originating from projects such as Keycloak and RustDesk, or similar technologies.

ENESTECH provides third-party software on an “as is” basis and makes no representations, warranties, indemnities, or guarantees of any kind with respect to such components.

ENESTECH shall not be liable for any damages, losses, claims, or expenses arising out of or related to the use, inability to use, or malfunction of third-party or open-source software.

17.1. This License Agreement and the rights and obligations arising from it shall be binding on the legal successors of the parties. The Client may not transfer or assign their rights or obligations under this License Agreement. ENESTECH may fully assign all of its rights and obligations under this License Agreement to its affiliates without the Client’s consent.

17.2. This License Agreement constitutes the entire agreement between the parties regarding its subject matter and supersedes any prior oral or written agreements.

17.3. Any disputes arising from this License Agreement, its conclusion, or execution shall be resolved through negotiations between the parties. If no resolution is reached, the dispute shall be settled in court under the laws of Cyprus.

17.4. In case of discrepancies between versions of this License Agreement in different languages, the English version shall prevail.

The processing of personal data is carried out by the following legal entities depending on the region and applicable legislation:

ENESTECH – legal entities ENESTECH SOFTWARE (CYPRUS) LTD and ENESTECH SOFTWARE CORPORATION:

ENESTECH SOFTWARE (CYPRUS) LTD – a legal entity registered under the laws of Cyprus, located at: 28 Terpsichoris Street, 3086, Limassol, Cyprus.

Jurisdiction: processing of data in Europe and other countries governed by the GDPR.

ENESTECH SOFTWARE CORPORATION is a legal entity duly incorporated and existing under the laws of the State of Delaware, USA, with its registered address at 108 West 13th Street, Wilmington, DE 19801, and office located at 235 W Florence Ave, Inglewood, CA 90301, registration number EIN 83–125-6337.

Jurisdiction: processing of data from clients in the USA and other countries governed by U.S. law.

SENET Software – software for managing personal computers and related devices in internet cafés, educational institutions, and other organizations.

SENET 1.0 – the original version of the software developed and owned by ENESTECH SOFTWARE CORPORATION. Used exclusively in the United States.

SENET 2.0 – an independent version developed based on SENET 1.0 with modifications by ENESTECH SOFTWARE (CYPRUS) LTD. Used in Europe and other countries outside the USA. In Turkey, presented under the brand name Enes-T.

Unless otherwise specified, SENET Software refers to both versions of the software.

Client (You) – a legal entity or individual managing a computer club, or an authorized representative of a computer club holding a valid license from ENESTECH to use SENET and SENET BOOT software.

End User – a natural person renting a personal computer or other devices from the Client under the SENET software.

Personal Data – any information relating to an identified or identifiable natural person that can be used to identify them either directly or in combination with other data.

Personal Data Processing – any operation or set of operations performed on personal data using automated or non-automated means (e.g., collection, recording, storage, alteration, transmission, deletion, etc.).

Data Controller – an entity (legal or natural person) that determines the purposes and means of processing personal data. In certain cases, ENESTECH may act as the Data Controller.

Data Processor – an entity that processes personal data on behalf of and under instructions from the Data Controller. In some cases, ENESTECH may act as the Data Processor.

Data Subject – a natural person whose personal data is processed by the Data Controller. In the context of this Privacy Policy, Data Subjects include:

End Users – individuals renting computers or other devices from the Client and interacting with ENESTECH services.

Individuals representing the Client (e.g., owners, administrators, and employees of legal entities who sign contracts, use SENET Software, or contact ENESTECH in the context of business relations).

Consent – a freely given, specific, informed, and unambiguous indication of the Data Subject’s agreement to the processing of their personal data for specified purposes, provided in written or electronic form.

Website – the website owned and administered by ENESTECH, available at: https://senet.cloud/

ENESTECH is committed to protecting your personal data. Before you provide us with your Consent to process your Personal Data or submit your data to us, we ask you to carefully read this Privacy Policy. We want to ensure that you fully understand when and what data we collect, how we process it, and what rights you have.

1.1. DATA CONTROLLER VS. DATA PROCESSOR

ENESTECH acts as a Data Controller when it independently determines the purposes and means of personal data processing, including user behavior analysis, activity monitoring, marketing, and platform security.

In all other cases, ENESTECH acts as a Data Processor on behalf of the Clients.

1.2. PROCESSING CLIENT DATA

When ENESTECH is the Data Controller, it processes data in the following cases:

Client registration and account management – when the Client creates an account, we process their personal data (name, email, phone number, company details), determining the purposes and means of processing.

Platform maintenance and support – when we log SENET software usage to detect failures, ensure security, and enhance the user experience.

Financial operations and billing – when we process payment data related to subscriptions, invoicing, and accounting, including:

Account top-ups by the Client;

Purchase of subscriptions, time packages, or other digital services;

Payment for goods and services offered through SENET Software;

Transaction history and financial flow tracking;

Generation of billing and payment reports;

Marketing, communication, and advertising – if the Client provides consent, we may use their contact data to send marketing materials, updates, and offers. Also, depending on the selected plan, SENET Software may display promotional and informational materials in the interface.

Product analytics and improvement – we collect aggregated interaction data to enhance functionality.

When ENESTECH is the Data Processor, we process:

Data submitted by the Client about their employees or partners – if the Client stores employee data in the SENET system, the Client remains the Data Controller, and ENESTECH processes the data only to fulfill the contract.

Data uploaded by the Client into SENET Software – if the Client uses the platform for internal recordkeeping (e.g., user management), ENESTECH does not determine the purpose of processing and acts as a Processor only.

1.3. PROCESSING END USER DATA

ENESTECH acts as a Data Controller when:

IP addresses and geolocation – we collect anonymized IP addresses to monitor system security or prevent fraud.

Activity logging – we log data about sessions, crashes, and platform interactions to ensure stability.

Marketing consent – if an End User subscribes to ENESTECH newsletters directly.

Advertising technologies – SENET Software may display advertisements and collect interaction metrics (e.g., views, view time, anonymized device data). This data is used to improve ad relevance and personalization.

ENESTECH acts as a Data Processor when:

User registration at the club – when End User data (e.g., name, contact info) is entered into SENET Software by the Client or the End User.

Gaming activity data – if the Client uses SENET to record gaming sessions, the Client remains the Data Controller.

In-club payments – if the club processes payments using SENET, ENESTECH only provides the processing tool and does not manage this data.

ENESTECH processes your personal data only on legal grounds provided by international and national data protection laws. Processing may occur for security purposes, fulfilling contractual obligations, providing services, or improving the software’s performance.

Depending on the context, data may be processed to comply with contracts, internal policies, or to ensure the reliability and protection of user data.

2.1. Processing Based on Consent

We process your personal data if you provide us with clear and informed consent. This includes:

Subscribing to marketing emails;

Processing data for personalized advertising;

Collecting analytics to improve user experience;

Participation in surveys and research.

SENET Software may use advertising technologies to load and display ads while the software is running. Data collected for ad personalization includes anonymized IPs, generalized geolocation, device data, and ad interaction metrics.

You can withdraw your consent at any time by sending a request to [email protected]. However, this does not affect the legality of the processing performed prior to the withdrawal.

2.2. Processing Necessary for Contract Performance

ENESTECH processes personal data when necessary to fulfill contractual obligations to the Client, including:

Account registration and granting access to SENET Software;

Providing technical support and maintenance;

Handling payments and issuing invoices;

Managing subscriptions and licenses;

Fulfilling other obligations under the License Agreement.

Without processing this data, it is not possible to deliver our services.

2.3. Processing Based on ENESTECH’s Legitimate Interests

ENESTECH processes personal data where necessary to pursue its legitimate interests, provided such processing does not override the rights and freedoms of Data Subjects. This includes:

Compliance with Cyprus financial and accounting laws – including storage of transaction data, invoices, and paid taxes;

Platform analysis and product improvement – monitoring SENET performance, identifying bugs, and enhancing features;

Fraud prevention and security – including monitoring suspicious activity, protection from cyberattacks, and account access control;

Statistics and business analytics – analyzing site visits, financial metrics, and optimizing internal operations;

ENESTECH promotion – via email campaigns, social media, affiliate networks, and advertising platforms.

You have the right to object to data processing based on ENESTECH’s legitimate interests by emailing [email protected].

2.4. Processing Required for Legal Compliance

We process personal data where necessary to comply with legal obligations, including:

Tax and accounting compliance;

Responding to requests from authorities or law enforcement;

Fulfilling obligations under data protection laws, including providing data upon a Data Subject’s request.

2.5. Processing Vital Interests 

In exceptional cases, ENESTECH may process personal data to protect the vital interests of the Client or third parties. This may include: 

Preventing security threats; 

Protection from fraud or misuse of the platform; 

Identifying and preventing hacking or unauthorized access attempts. 

2.6. Processing in the Public Interest 

In rare cases, ENESTECH may process personal data to carry out tasks in the public interest if legally required to do so. 

ENESTECH processes the personal data of Clients (owners of computer clubs) and End Users (gamers, club visitors) depending on their role and interaction with the SENET Software Platform. In different processing scenarios, we may act as either a Data Controller or a Data Processor.

3.1. Data Collected from Clients

ENESTECH may collect the following categories of data from Clients using the SENET Software:

3.1.1. Personal data if the Client is an individual:

Full name;

Contact details (phone number, email address);

Registration details (licensing information, tax identification information).

3.1.2. Personal data if the Client is a legal entity:

Full company name;

Legal address;

Physical address;

Company registration number;

Full name of the authorized representative (e.g., director or club administrator);

Information about the SENET Software subscription.

3.1.3. Information about the computer club:

Club name;

Physical address of the club;

Number of workstations and servers;

Licenses connected to the SENET Software.

3.1.4. Contact information:

Email address;

Phone number;

Login and password (encrypted);

Server name (if server-side software is used).

3.1.5. Financial information:

Information about payment methods (e.g., linked bank cards, PayPal, payment providers);

Invoicing and transaction data;

Payment history related to the subscription.

3.1.6. Data related to interactions with ENESTECH:

Correspondence with our technical support team;

Requests to change pricing plans, licenses, or SENET Software configurations;

Information about errors and system failures;

Data related to interaction with advertising materials in the SENET Software (e.g., ad views, link clicks, engagement with personalized ads).

3.2. Data Collected from End Users

ENESTECH collects certain data from End Users of computer clubs strictly within the scope of the SENET platform's operation and based on instructions from the Client (club owner). In this case, ENESTECH typically acts as a Data Processor, while the Client is the Data Controller.

3.2.1. Personal data of the End User:

Name (if registration at the club is required);

Contact information (email address, phone number – if provided);

Gender (if provided);

Age (if entered during registration at the club);

IP address and geolocation data (automatically collected by the system);

Data on PC rental (e.g., session time, applications used);

Login and logout history within the SENET Software.

3.2.2. User activity data in SENET Software:

Gaming activity (launched applications, usage time);

History of interaction with advertising materials (number of ad impressions, clicks, ad viewing time, interest in advertising offers, if applicable);

Ad viewing history within the SENET Software (if applicable);

Response to advertising offers (if enabled);

Unique device identifier (used for account protection);
Device settings connected to the SENET Software.

3.2.3. Automatically collected data:

To support system operation and ensure security, ENESTECH may collect:

Server log files (user activity logs);

Error and system failure data related to the SENET Software;

Cookies, web beacons, pixel tags (for fraud prevention and analytics);

Information about connected peripherals (e.g., game controllers, headsets);

Technical data related to advertising technologies used in the SENET Software, including ad frequency and user preferences.

3.2.4. Data for advertising purposes:

The SENET Software may display advertising and informational materials depending on the selected pricing plan and the user’s consent. We do not share personally identifiable information of end users (e.g., name, email, phone) with advertisers, but we use aggregated and anonymized data to deliver more relevant ads.

We may collect and analyze the following advertising-related data:

Device technical specifications (operating system, browser version, screen resolution, connection characteristics);

Anonymized IP addresses (used to determine general geolocation without precise user identification);

Interaction with ads (number of views, viewing time, clicks, conversions, interest in advertising offers);

Unique session identifier (not containing personal data and used for temporary analysis);

Cookies and pixel tags (used for analytics, fraud prevention, and improving ad relevance).

How we protect End User data:

Data is transmitted to advertising partners only in aggregated and anonymized form;

No information that could directly identify the user is shared;

ENESTECH employs measures to prevent unauthorized data usage (e.g., encryption and secure transmission protocols).

These data help us analyze ad effectiveness, deliver relevant ads, and enhance ad technologies within the SENET Software. If the End User or Client does not wish their data to be used for marketing or advertising purposes, they may disable personalized ads in the settings or submit a request to ENESTECH Support.

3.3. How ENESTECH uses the collected data:

The collected personal data may be used to:

Ensure the functioning of the SENET Software;

Fulfill contractual obligations with Clients;

Improve the platform and fix bugs;

Conduct marketing campaigns (with consent);

Prevent fraud and enhance system security;

Handle client requests and provide technical support.

4.1. Use of Cookies and Tracking Technologies

When using our services, including our website, we utilize cookies, web beacons, pixel tags, and other technologies to analyze traffic, improve user experience, and ensure system security. These technologies allow us to collect automated information about your actions, device settings, and preferences while using the platform.

4.2. What Data We May Collect

During operation of the SENET software, the following categories of data may be automatically collected:

Device identifiers – unique identifiers, including cookies and similar technologies;

Device information – operating system, browser type, device model, interface language;

IP address and location data – depending on your device settings (geolocation consent is requested separately);

System login data – information about the time, date, and frequency of visits, as well as actions within the software;

Technical log files – diagnostic information about system performance, including errors and failures;

Beacons and tags – small software elements recording visits and interactions with website content;

Cookies and other tracking technologies – used to personalize user interactions and enhance platform security.

4.3. Types of Cookies Used by ENESTECH

Our services use several categories of cookies:

Strictly necessary cookies – technical files essential for website operation (e.g., authentication in the user account);

Functional cookies – store user preferences and facilitate easier use of the software;

Analytical cookies – help analyze user behavior and improve the service;

Advertising cookies – used to display personalized advertising (only with user consent);

Security and fraud prevention – track suspicious activities and detect threats automatically.

4.4. How to Manage Cookies

You can manage cookies yourself through your browser settings. You may disable certain types of cookies, but this may affect the functionality of some SENET software features. More detailed information on how to modify your cookie settings is provided in our Cookie Policy.

5.1. General Principles of Data Transfer

ENESTECH works with contractors, service providers, and partners to ensure the efficient operation of SENET software and the provision of services to Clients and End Users.

Personal data may be transferred to third parties only with strict security measures in place, including:

Data Processing Agreement (DPA) – a contract regulating the processor’s obligations in accordance with GDPR;

Standard Contractual Clauses (SCCs) – legal mechanisms approved by the European Commission ensuring lawful cross-border data transfers;

Access limitation – data is transferred only within the purposes established in the Privacy Policy and in accordance with applicable laws (GDPR, CCPA, LGPD, and others).

5.2. Categories of Service Providers

ENESTECH uses the following categories of service providers to support SENET software and fulfill obligations to Clients and End Users:

Cloud computing and data storage – Microsoft Azure, Amazon Web Services, Digital Ocean (server infrastructure, backups);

Payment systems and billing – Chargebee, Stripe (subscriptions, payment processing, account management);

Customer support and CRM systems – Zendesk, Pipedrive (support services, customer communication, interaction analytics);

Analytics and marketing services – tools for monitoring platform performance, error logging, and site traffic analysis.

5.3. Transfer of Data Outside the European Economic Area (EEA)

In certain cases, ENESTECH may transfer personal data to contractors and service providers located outside the EEA, including countries that do not ensure an adequate level of data protection.

To comply with GDPR and other applicable regulations, ENESTECH implements the following safeguards:

Transfers only to countries with adequate protection recognized by the European Commission or countries with legal safeguards (SCCs, Binding Corporate Rules);

Use of certified cloud services that meet international security standards (ISO 27001, SOC 2, etc.);

Limited access to data for contractors – only the data necessary for task fulfillment is shared;

Legal accountability of data recipients – contractors are contractually obligated to comply with data protection requirements.

5.4. Protection of Transferred Data

To secure personal data during transfers, ENESTECH implements the following technical and organizational measures:

Data encryption – data is transmitted and stored in encrypted form using advanced cryptographic standards (AES-256, TLS 1.3);

Access limitation – only authorized personnel and contractors are granted access based on the need-to-know principle;

Regular audits and contractor evaluations – ENESTECH conducts data protection assessments, including security audits and risk management policy reviews;

Contractual obligations – suppliers’ contracts include strict data confidentiality and access protection requirements.

5.5. Consent to Data Transfer

By providing personal data, the Client or End User consents to its transfer to third parties within the purposes defined in the Privacy Policy.

The Client may withdraw their consent at any time by sending a request to [email protected]. However, this does not affect the lawfulness of processing carried out prior to the withdrawal.

5.6. Transfer of Data Upon Business Change

In the event of ENESTECH’s reorganization (merger, acquisition, asset sale, or ownership structure change), personal data may be transferred to the new business owner.

ENESTECH ensures that:

Data confidentiality will be maintained, and processing will continue in line with the Privacy Policy;

Clients and End Users will be informed in advance of the data transfer and any changes in processing conditions;

Users will have the right to delete their data if they do not agree with the new terms.

5.7. Protection Against Unauthorized Disclosure or Transfer

ENESTECH does not disclose or transfer personal data of Clients or End Users to third parties, except in the following cases:

5.7.1. Authorized Data Transfer

Required for contract performance (e.g., to payment providers for processing payments);

Required for legal compliance;

Explicit consent was given by the Client or End User.

5.7.2. Prohibition of Transfer Without Security Guarantees

Transfer to third parties is prohibited unless:

A signed Data Processing Agreement (DPA) exists when ENESTECH acts as the data processor;

Legal guarantees of confidentiality are in place (SCCs, Binding Corporate Rules).

5.7.3. Actions in Case of Unauthorized Data Disclosure or Breach

Immediate notification of the Client or End User (if required by law);

Measures taken to prevent further dissemination;

Internal investigation and, if necessary, notification of regulatory authorities.

ENESTECH retains personal data only for the period necessary to fulfill the purposes of processing and in compliance with applicable data protection legislation, including the GDPR, CCPA, and local accounting and tax reporting laws.

6.1. General Data Retention Periods

ENESTECH applies the following data retention principles:

6.1.1. Active Accounts – Personal data is retained for as long as the Client's or End User’s account remains active, and for an additional 12 months following the last recorded activity, unless the Client requests deletion earlier.

6.1.2. Account Deletion – If the Client or End User initiates account deletion, ENESTECH retains the personal data for 90 days from the date of deletion to enable potential restoration upon request. After this period, the data is automatically deleted or anonymized.

6.1.3. Financial Information – Information related to transactions, payments, and financial documents is retained for up to 10 years in accordance with accounting and tax obligations (including EU Directive 2006/112/EC).

6.2. Exceptions for Extended Retention

In certain cases, ENESTECH may retain personal data beyond the standard retention period to comply with legal obligations or for other justified reasons, including:

6.2.1. Legal Disputes – If ENESTECH is subject to legal claims from a Client or End User, the relevant data may be retained until the final resolution of the case.

6.2.2. Regulatory Compliance – If law enforcement, regulatory authorities, or a court requires access to information, ENESTECH is obligated to retain the data until the respective procedures are concluded.

6.2.3. Security Purposes – If the data is related to investigations of suspicious activity, fraud prevention, or cybersecurity incidents, it may be retained for up to 180 days or longer, where reasonably necessary for investigation.

6.3. Deletion and Termination of Data Processing

Once the retention period expires, personal data is subject to permanent deletion or anonymization, depending on the nature of the data:

6.3.1. Client account data is deleted automatically or upon request.

6.3.2. Financial and accounting records are deleted after 10 years unless a longer retention is required by law.

6.3.3. Data used for marketing purposes is anonymized if the Client has withdrawn consent for processing.

ENESTECH ceases processing personal data in the following cases:

6.3.4. The established retention period has expired in accordance with Sections 6.1–6.2.

6.3.5. The Client or End User has requested deletion, and continued retention is not required for legitimate interests of ENESTECH.

6.3.6. Legal obligations require ENESTECH to terminate processing (e.g., a request from a data protection authority).

6.4. Data Return and Deletion After Contract Termination

6.4.1. Return of Data to the Client

6.4.1.1. Upon termination of the contract, the Client has the right to request an export of their data stored within the SENET software system.

6.4.1.2. ENESTECH provides the Client with access to download the data in a machine-readable format (CSV, JSON, or other agreed formats).

6.4.1.3. The Client must submit a data return request within 30 days following the termination of the contract.

6.4.1.4. If no request is received within the specified timeframe, the data will be deleted in accordance with Section 6.4.2.

6.4.2. Retention Period Before Deletion

6.4.2.1. After contract termination, Client data is retained for 90 days from the termination date.

6.4.2.2. During this period, the data remains accessible only to the Client and may be restored in case of contract renewal.

6.4.2.3. Upon expiration of the 90-day period, the data is permanently deleted unless otherwise required by law.

6.4.3. Secure Deletion Methods

6.4.3.1. Data is deleted using methods compliant with international information security standards (ISO 27001, NIST 800-88).

6.4.3.2. Deletion procedures include:

6.4.3.2.1. Physical deletion from servers, including backups;

6.4.3.2.2. Overwriting (wiping) with multiple passes to prevent recovery;

6.4.3.2.3. Cryptographic destruction (crypto-shredding) – removing encryption keys to render data irretrievable.

6.4.3.3. Upon completion of the deletion process, the Client may request a data destruction certificate confirming full erasure.

6.5. Requests for Information on Security and Confidentiality Measures

6.5.1. General Access to Security Information

6.5.1.1. ENESTECH adheres to high data protection standards and implements security measures aligned with international frameworks (ISO 27001, SOC 2).

6.5.1.2. Clients may request generalized information about the applied security measures, including:

6.5.1.2.1. Access management policies;

6.5.1.2.2. Data protection procedures during transmission and storage;

6.5.1.2.3. Key principles for preventing unauthorized access.

6.5.2. Restricted Access to Security Procedures

6.5.2.1. To mitigate security and confidentiality risks, ENESTECH’s security framework is an internal corporate asset.

6.5.2.2. Detailed information about protective measures is disclosed only in accordance with legal obligations or upon requests from regulatory authorities or legally binding orders.

7.1. Right to Confirmation

You have the right to obtain confirmation from ENESTECH as to whether or not your personal data is being processed.

7.2. Right of Access

You have the right to access your personal data that is being processed by ENESTECH.

7.3. Right to Rectification

You have the right to request that ENESTECH complete any incomplete personal data or rectify any inaccuracies.

7.4. Right to Erasure (Right to Be Forgotten)

You have the right to request that ENESTECH erase your personal data. In most cases, ENESTECH will comply with such a request unless retention is required by law. To request the deletion of your personal data, you may contact us by email at [email protected]. We will respond to your deletion request within 30 days and inform you of the outcome.

7.5. Right to Restrict Processing

You may request a restriction on the processing of your personal data in certain cases, such as when you dispute the accuracy of your data or when ENESTECH no longer needs the data for processing purposes, but you wish to retain it for legal claims. In such cases, the processing of your personal data will be limited instead of being deleted.

7.6. Right to Data Portability

You have the right to request the direct transfer of your personal data from one controller to another, where technically feasible and provided that such transfer does not adversely affect the rights and freedoms of others.

7.7. Right to Object to the Processing of Your Personal Data by ENESTECH

You have the right to object to the processing of your personal data where such processing is carried out in the public interest or in the exercise of official authority vested in us. You may also object when we process your data based on our legitimate interests or those of a third party, if you believe that your fundamental rights and freedoms outweigh those interests. Upon receiving such an objection, we will cease processing your personal data unless we can demonstrate compelling legitimate grounds for the processing.

7.8. Right to Withdraw Consent at Any Time by Contacting Us

Once ENESTECH receives your request to withdraw consent, we will process it in a timely manner and will no longer process your personal data, unless otherwise required by law.

Please note that where the processing of your personal data is carried out for direct marketing purposes, you have the right to object to such processing at any time without the need to provide justification, and we will cease processing your data for direct marketing purposes.

ENESTECH processes personal data both within and outside of the European Economic Area (EEA). We recognize that different jurisdictions may have varying legal regimes concerning personal data protection. Therefore, we take all necessary steps to ensure a high level of confidentiality and data security regardless of where the data is processed.

8.1. How We Protect Transferred Data

When transferring personal data outside of the EEA, we ensure that the data remains protected at a level equivalent to that required under the GDPR. To achieve this, we implement:

8.1.1. Standard Contractual Clauses (SCCs) approved by the European Commission;

8.1.2. Legal agreements with data recipients that ensure the confidentiality of the data;

8.1.3. Additional safeguards, including data encryption and access controls;

8.1.4. An assessment of the level of data protection in the destination country prior to the transfer.

8.2. When Is Data Transferred Abroad?

ENESTECH may transfer personal data to other jurisdictions under the following circumstances:

8.2.1. Where necessary for the operation of our infrastructure, including cloud services (e.g., Microsoft Azure, Amazon Web Services, DigitalOcean);

8.2.2. When engaging contractors and service providers to process data on our behalf (e.g., payment system providers);

8.2.3. When required to fulfill legal obligations, including requests from regulatory authorities.

8.3. Your Rights Regarding Cross-Border Transfers

If your personal data is transferred to jurisdictions outside the EU, you have the right to:

8.3.1. Request a copy of the data protection mechanisms in place for your data;

8.3.2. Object to the transfer of your data to countries that do not provide adequate protection;

8.3.3. Know which countries your data may be transferred to and for what purposes.

ENESTECH undertakes to provide information on the measures taken in response to your request concerning the exercise of your rights specified in this Privacy Policy within 30 days from the date of receipt of such request.

If the request is complex or ENESTECH receives a high volume of requests, this period may be extended by an additional two months. In such a case, we will notify you within the first month of the delay and the reasons for the extension.

10.1. General Security Measures

ENESTECH implements technical, organizational, and administrative measures aimed at ensuring the security of personal data and preventing:

Unauthorized or unlawful access to data;

Accidental loss, destruction, or alteration of data;

Personal data breaches.

We use encryption, access controls, internal security policies, and cooperate only with trusted contractors who have signed data processing agreements.

10.2. Actions in Case of a Data Breach

10.2.1. Incident Identification

A personal data breach is defined as unauthorized access to, disclosure, alteration, or destruction of personal data of Clients or End Users.

ENESTECH continuously monitors its systems to detect anomalies and suspicious activity.

In case of a suspected security breach, the data is analyzed by ENESTECH’s internal control department.

10.2.2. Notification and Disclosure

If a breach is confirmed, ENESTECH will notify:

Clients and End Users whose data has been affected (if required by applicable law);

Contractual partners, if the incident involves contractual obligations.

The notification will include:

A description of the incident;

Potential risks and possible consequences;

Measures taken and planned to mitigate the impact.

10.2.3. Damage Mitigation

Implementation of technical and organizational measures to prevent further spread of the incident;

Temporary blocking of affected systems or accounts (if necessary);

Updating security policies and introducing additional safeguards (if required).

10.3. Investigation and Reporting

10.3.1. Incident Investigation

An internal investigation is conducted to analyze the causes and vulnerabilities in the system.

10.3.2. Breach Report

The report includes:

Date and time of the incident;

Type of breach;

Causes of the incident;

Impact on Clients’ and End Users’ data;

Measures taken to address and prevent recurrence.

10.3.3. Reporting to Supervisory Authorities

If required, the report is submitted to the relevant data protection supervisory authorities.

10.4. Long-Term Measures

Implementation of additional monitoring and security systems;

Staff training on incident prevention;

Regular security audits.

All audit reports, inspection results, and related documentation, including analyses, conclusions, and recommendations, are considered confidential and shall not be disclosed to third parties without the prior written consent of ENESTECH. Access to such information is granted solely for internal purposes or in accordance with legal requirements, if explicitly mandated by regulatory authorities.

11.1. Responsibility of Clients for End User Data

If a Client (e.g., the owner of a computer club) uses SENET software to collect personal data from End Users, the Client is independently responsible for ensuring compliance with applicable data protection laws, including:

Obtaining valid consent from End Users;

Complying with personal data protection laws;

Informing users about the purposes of data processing.

11.2. Obligation to Notify ENESTECH of End User Requests

The Client must notify ENESTECH within 5 business days if they receive a request from an End User related to:

The exercise of data subject rights under the GDPR or other applicable laws;

Complaints regarding the processing of personal data;

Any legal obligations related to data protection.

The Client must not respond to such requests independently without prior coordination with ENESTECH, except where legally required to do so.

11.3. Notification of Data Breaches

The Client is obliged to immediately inform ENESTECH of any identified personal data breaches involving End User data. This is necessary to fulfill ENESTECH’s obligations under Articles 33 and 34 of the GDPR and to ensure the timely investigation of such incidents.

12.1. Data Ownership Rights

12.1.1. ENESTECH retains ownership of all data generated in the course of using the SENET software, including:

12.1.1.1. Aggregated and anonymized data;

12.1.1.2. System usage statistics;

12.1.1.3. Platform operation logs and technical metadata.

12.1.2. Clients remain the owners of all personal data they upload, store, or process using the SENET software.

12.1.3. End Users retain ownership of their personal data and may request its deletion in accordance with this Privacy Policy.

12.2. Data Control and Processing

12.2.1. ENESTECH acts as a Data Controller in cases where it independently determines the purposes and means of data processing, including:

12.2.1.1. Analysis of software usage to improve the platform;

12.2.1.2. Ensuring system security and fraud prevention;

12.2.1.3. Storage and processing of payment data of Clients for the performance of a contract.

12.2.2. Clients act as Data Controllers with respect to information they upload into the SENET software and are fully responsible for its lawful processing.

12.2.3. When acting as a Data Processor on behalf of a Client, ENESTECH processes personal data exclusively in accordance with the agreement with the Client and undertakes to delete such data:

12.2.3.1. Upon the Client’s request;

12.2.3.2. Upon expiration of the storage period following termination of cooperation.

12.3. Use of Aggregated and Anonymized Data

12.3.1. ENESTECH reserves the right to use aggregated and anonymized data, including statistical and analytical reports, for the following purposes:

12.3.1.1. Improving service quality and optimizing platform performance;

12.3.1.2. Analyzing system performance and hardware efficiency;

12.3.1.3. Developing new features and business solutions.

12.3.2. Anonymized data does not contain personal information of Clients or End Users and cannot be used to identify specific individuals.

12.4. Data Transfer and Deletion

12.4.1. In the event of a change in business ownership (merger, acquisition, reorganization), all data protection rights and obligations shall transfer to the new owner, provided that the Privacy Policy and applicable laws are respected.

12.4.2. Clients may export their data within 30 days following contract termination with ENESTECH.

12.4.3. Personal data processed by ENESTECH as a Data Processor shall be deleted after the agreed storage period or upon the Client’s request.

12.4.4. If ENESTECH acts as a Data Controller, data may be retained until legal obligations are fulfilled or security incidents are resolved:

12.4.4.1. For tax and accounting purposes;

12.4.4.2. For fraud prevention or violation investigation;

12.4.4.3. In the performance of legal obligations.

13.1. ENESTECH's Responsibility

ENESTECH implements technical and organizational measures to ensure the security of Client data and prevent unauthorized access, loss, or alteration. Industry-standard protections are applied, including encryption, access controls, and activity monitoring, and ENESTECH works only with verified cloud service providers.

However, ENESTECH is not responsible for:

Actions of third parties, including cyberattacks, unless caused by ENESTECH’s fault;

Security breaches resulting from improper system use by the Client;

Data leaks caused by weak passwords, sharing credentials, or lack of security measures on the Client’s side.

13.2. Client’s Responsibility

The Client is responsible for:

Protecting login credentials and passwords, and controlling access to the system;

Establishing internal security policies within their organization;

Using up-to-date software and secure network connections;

Promptly notifying ENESTECH of any suspicious activity.

13.3. Data Transfer and Processing

ENESTECH transfers data only in accordance with contractual agreements and applicable data protection regulations.

When third-party processors are engaged, only verified vendors complying with security standards (e.g., ISO 27001, SOC 2) are used.

The Client is responsible for the legality of any data they upload to the system.

13.4. Security Incident Response Policy

13.4.1. In case of a data breach or suspected security incident, ENESTECH undertakes to:

Notify the Client of the incident within 72 hours (in accordance with the GDPR);

Conduct an internal investigation and take measures to eliminate the threat;

Provide a report on the identified issues and proposed protective measures.

13.4.2. The Client agrees to:

Immediately notify ENESTECH of any suspicious activity;

Cooperate in the course of the investigation.

14.1. Procedure for making changes
ENESTECH reserves the right to unilaterally amend this Privacy Policy. The updated version shall take effect 30 (thirty) calendar days after its publication on the official website https://senet.cloud/, unless otherwise provided by law or agreement.

14.2. Notification of Clients

Clients will be notified of changes via:

Email sent to the address specified in their Personal Account;

A system notice in the Personal Account upon login.

14.3. Acceptance of Changes

If the Client continues to use ENESTECH services after the effective date of the updated Privacy Policy, such continued use shall constitute full and unconditional acceptance of the new terms.

14.4. Responsibility for Receiving Notifications

Clients are responsible for maintaining up-to-date contact information. Sending a notice to the registered email address and displaying it in the Personal Account shall be considered proper notification. Failure to receive the notice due to outdated contact information or it being viewed only by the club administrator does not exempt the Client from compliance with the Privacy Policy.

14.5. Rejection of Updated Terms

If a Client does not agree with the changes, they have the right to request deletion of their data and discontinue the use of the SENET software prior to the effective date of the new version.