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For 17 years, Globe Cyber Café has been a well-known gaming destination with a loyal community of 6,363 regular players and a network of 40 PCs (with 20 more on the way).
But with growth came new challenges — especially for an owner who often needed to manage the business while traveling.
This is the story of how Globe Cyber Café overcame outdated software limitations, regained full control of operations, and took their business to the next level with SENET.
When Legacy Software Starts Holding Your Business Back
Globe Cyber Café previously relied on an in-house solution called Opticyber. While it served the venue during earlier years, upgrading to new PCs exposed critical weaknesses.
According to owner Thiago Sperini, several problems appeared immediately:
- The software was not cloud-based, meaning it was impossible to manage the café remotely.
- Stability issues made it hard to ensure PC safety and security.
- Technical support was difficult to reach.
- The interface felt outdated on new hardware.
- No built-in loyalty program — all discounts had to be tracked manually.
“I felt I was losing control over my business… I couldn’t manage my team while traveling, and the system lacked essential functionality.”
— Thiago Sperini, Globe Cyber Café
For a business that was actively growing, this became unsustainable.
Identifying Exactly What Needed to Change
Thiago made a strategic decision: before searching for new software, he documented the key problems and converted them into clear requirements.
On page 2 of the PDF, he outlines that the new management system needed to be:
- cloud-based,
- constantly updated,
- compatible with modern hardware,
- accessible from anywhere,
- secure,
- and feature-rich — including loyalty tools.
This list soon became eight essential criteria for choosing the ideal platform.
The 8 Features That Helped Globe Cyber Café Get Back on Track
On page 3, Thiago lists the exact elements that solved their operational challenges and empowered expansion:
- Cloud-based technology
- Stability & safety control
- 24/7 technical support
- Constant system updates
- Windows 10 compatibility
- License pools to share
- Customer loyalty program
- Support for multiple cash registers
These weren’t just “nice to have” features — they were exactly what Globe Cyber Café needed to modernize their business.
What Changed After Switching to SENET
After reviewing many alternatives, Globe Cyber Café chose SENET — and immediately saw improvements across their entire operation.
“Once we installed SENET, work became more efficient… We could control all computers remotely at the same time.”
Here’s what changed:
✅ Full Remote Management
Thiago could now monitor the café, guide employees, and track activity even while traveling.
✅ More Engaged Customers
Players appreciated SENET’s intuitive interface and loyalty program — improving user satisfaction and retention.
✅ Zero Crashes
System stability increased dramatically, solving one of the biggest pain points of the previous software.
✅ Better Team Coordination
Cloud access allowed Thiago to maintain control even when he wasn’t physically present.
✅ A Clear Path to Expansion
With SENET running smoothly, Globe Cyber Café could finally think about opening new locations.
“SENET allows me to think about expanding my business!”
Thiago’s Advice to Other Gaming Center Owners
The case study ends with one of the strongest recommendations in all SENET case files:
“It doesn’t make sense to invest a lot of money in hardware and keep using outdated management software… The perfect solution is already here.”
Thiago emphasizes that switching platforms may seem overwhelming at first — but the long-term gains are absolutely worth it.
Conclusion: Modern Gaming Centers Need Modern Tools
Globe Cyber Café’s success story shows a clear truth:
✨ Your business cannot grow if your software stays in the past. ✨
With SENET, they gained:
- cloud management,
- stable performance,
- loyalty tools,
- compatibility with new hardware,
- remote oversight,
- and responsive 24/7 support.
These upgrades not only restored control — they unlocked new opportunities for expansion.
If you’re looking to take your gaming center to the next level, SENET delivers the technology and support your business deserves.
👉 Start your free trial today and experience the difference for yourself.
